Help Desk Support Jobs

They found us the right technology and installed it very quickly, with no disruption. Well established yet very much on a growth trajectory, this company is investing hugely in their tech and operating processes to achieve impressive growth plans. Sign in to create your job alert for Help Desk Engineer jobs in United Kingdom.

We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. Here at Littlefish, we look for people who can make a real difference and become a giant slayer.

Career path and progression

As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. We work hard to find our candidates their perfect roles within fantastic organisations across the UK.

become a help desk engineer

This role involves both first line telephony and second line desktop technical support. This post requires a pro-active, competent and accurate approach to all the tasks, coupled with confident and professional communication with staff at all levels, both internally and externally. The 2nd Line IT Help Desk / IT Service Desk Engineer is responsible for handling a variety of tasks. The role involves technologies including workstations, servers, printers, networks, vendor specific hardware and software, Office 365, SharePoint and other cloud technologies.


The IT Service Desk is responsible for providing a professional and high-quality service to the firm’s… Our driving force, our reason for being… to become the world’s most loved financial services provider. At Mollie we embrace what makes you unique, and nurture a culture that feels like home. We celebrate diversity of people and perspectives every day and are proud to be an equal opportunity employer. Every new Mollie is hired on the basis of qualifications, merit, and business need. We bring open hearts and open minds, we don’t judge each other for our differences, we embrace the unique traits that make our products and culture stronger.

  • There are no formal entry qualifications for this job however many employers ask for some qualifications at SCQF level 4/5 in particular if applying for a Modern Apprenticeship where you work towards a Scottish Vocational Qualification.
  • Please note this role is for 6 months initially, with the potential to go permanent, so no visa applications will be considered.
  • We are proud to be here, and inspired by the problems we have left to solve.
  • We’re Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.
  • If you thrive on interacting with clients and being their trusted helper, keep reading Join a leading communications…

This position is vital to providing exceptional support to customers on… We provide a wide range of managed IT solutions for businesses located across Hampshire, West Sussex and beyond. Many businesses choose to switch their managed IT services to us to benefit from our high customer service levels.

Second Line Service Desk Engineer

Utilising a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. Are you an Infrastructure Support or Service Desk Officer looking for your next move? Are you a 1st Line Help Desk Support or Service Desk Specialist looking to support an existing IT function and gain experience? If you are considering a career in IT why not take a look at the TechFuture Careers website. You will find the video case studies of workers and general information on the industry useful.

  • IT helpdesk analysts give advice via telephone, website or email to computer users who need help solving their technical problems.
  • The Service Desk Engineer will resolve desktop, laptop, printer, application issues, as well as performing network/server troubleshooting and administration.
  • Alternatively, customers might have access to an online fault-finding program or you could use the same program to fix their computer problems remotely.
  • Alternatively, there are sometimes informatics apprenticeships in the NHS.
  • Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability.

Feel free to revise this job description to meet your specific job duties and job requirements. You might start your career in 1st line support, dealing only with routine problems and working from a script, then move into 2nd line support, dealing with more technical issues. With experience, you could become a manager or senior IT support technician. You could teach in further education or move into technical sales. You could get started as a trainee technician and do qualifications while you work.

IT Service Desk and Desktop Support Analyst

You’re busy for the rest of the day answering one call after another. It’s fun talking to people and solving problems, and every day you learn something new about IT and computer programs. Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability. Please note this role is for 6 months initially, with the potential to go permanent, so no visa applications will be considered. You must also hold a UK Driving Licence as this is essential. A truly global company, INEOS comprises of 36 businesses with 194 sites in 29 countries throughout the world.

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